Letter to staff, clients, and family members regarding coronavirus

March 25, 2020

Dear Stakeholders,

As we navigate through the maze of government regulations managing the current pandemic health crisis, we have continued essential services in the six Northern California counties that we normally provide services. Wellness checks are also being made in all non-essential services by a phone call to the client or their family. Below is a rundown of the services we can continue to provide to our community.

HOMESTART: Our Early Intervention Program continues to provide services to children from 0-5 years of age from Monterey to San Francisco via video conferencing. Over the last week we have provided services to 170 children. This service is normally done in the family's home, but with the CDC guidelines we must provide remote services.

MENTAL HEALTH COUNSELING CLINIC: We continue to provide these essential services both at our clinic in San Jose and in the five Northern California counties that we normally provide services in. Our behavioral health professionals will continue to be available to provide services to all Hope Services clients. Hope “virtual” outpatient clinic has been able to reach out and support 445 clients in this it’s first week. Our Case Managers have been assisting clients with resources and information. TBS coaches continue supporting our children and family at high risk. Our Clinicians have been reaching out to our clients and have provided excellent support. Psychiatrists and Nurses continue to provide Medication Support and our front desk staff have been working diligently to support, schedule, handle phone calls and all the logistic related to the clinic.

COMMUNITY LIVING (Supported & Independent Living Services): In Supported Living, we continue to provide around the clock essential services in Santa Clara, Santa Cruz, and San Mateo to over 65 Hope Services clients. In Independent Living, we are also providing essential services in all six counties during this time. 150 of our clients are blessed to have such a dedicated team in both of these services.

EMPLOYMENT: We continue to provide essential job coaching support to over 250 individuals who are working and receiving services in our Community Employment program. These individuals are working in essential services throughout all counties we serve in.

HopeTHRIFT: The three Thrift Stores are currently closed and not accepting donations.

DAY PROGRAMS: Day Program participants receive regular welfare checks, food, and other essential items. Within the Senior Programs, we are currently providing daily telephonic support and responding to any of the needs of our seniors.

The Leadership Team of Hope Services is in regular contact and have focused on the wellbeing of clients and staff. I am very impressed with how our staff has responded to this crisis. We are blessed to have this incredible team. No one in the Hope Services family will be forgotten or left behind.

We continue to be in awe of the generosity of the communities we serve. On March 26th is Hope Services Giving Day, we need your support more than ever. Your donation goes directly to supporting our programs and clients who are most vulnerable in our community.

Thank you for your continued support during this time of high anxiety for our Hope Services family.

With much appreciation,

Chip Huggins
Charles “Chip” Huggins, JD