Support Specialist

  • Full Time
  • Silicon Valley
  • Job Description:

    Implementation and documentation of progress towards consumer goals, promoting self-reliance and independence. Supervision of assigned roommates/companions. Responsible for: Consumer protection, rights, grievance procedures, fair hearings, and incident reporting.

  • Purpose:

    To improve the quality of life for people with developmental disabilities.

  • Responsibilities:

    Assures adequate staffing through scheduling, recruitment, hiring, training and orientation of direct service, substitute and volunteer staff as assigned.

    Provides all aspects of supervision, of assigned staff in the households of consumers.

    Provide 1:1 support in the consumer’s home and community as identified in their Personal Plan. Provides support on 24-hour pager.

    Assist and participate in the Circle of Support and implementation of the Person Centered Planning Process.

    Facilitation and development of Circle of Support to build relationships with client, family, friends, neighbors, SARC, clients, relief staff, and roommate. Acts as advocate on behalf of consumers served.

    Development and expansion of consumer participation in typical and generic community activities as chosen by the consumer. Schedule Outreach rides to and from work.

    Complete required forms and accountability documentation, incident reports, case recordings, billing, and other required documentation.

    Assist consumers with developing medication monitoring systems to ensure medication regimens are followed.Assist consumer in finding housing, roommates and training needed supports.

    Maintains all assigned client case records, quarterly progress reports, Outreach billings and monthly billings.

    Responsible for maintaining a professional relationship with consumers, family members, doctors (medical, specialist, clinics) and appropriate others. Represents HOPE in the community.

    Acts as a mandated abuse reporter.

    Perform other duties, as assigned, to assure efficiency of program services.

  • Qualifications:

    Bachelors Degree in rehabilitation, social sciences, special education, health, public administration, social work, or an approved related field plus 3 years of approved experience in rehabilitation or social work or an approved equivalent combination of education and experience. Possession of a valid California Driver’s License, a clear driving record, and auto insurance is required. Approval by Hope's insurance carrier may be required.

  • Required Skills:

    Knowledge of community services

    Implement ISP objectives

    Knowledge of client rights/advocacy

    Knowledge of housing market and transportation

    Health & Safety considerations

  • Benefits:

    Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement, Paid Vacation and Sick Time and more! In addition, we provide extensive training and ample career advancement opportunities through the award-winning Hope University,

  • Salary:
  • Salary Grade:
  • Supervisory Responsibility:
  • Reports to:
    Program Coordinator
  • Conditions:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensive driving around town and in the consumer community; exposure to climatic conditions, heat, cold, humidity, dampness, sun, pollens; work nights occasionally and weekends; lifting/carrying supplies for consumer supports to and from locations, walking, standing, visual/auditory acuity while supporting consumer in the community; position is community based and in consumer homes, climbing stairs to reach the consumer is occasionally necessary; work alone as well as closely with others, sitting for periods of time in meetings and in office environment; produce work on computers/office equipment.

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