Generous donors make strategic initiatives a reality.

As many of you know, Hope Services has spent the past twelve months working on a strategy to modernize some of its largest programs. We have a dedicated team of 11 staff and volunteers who have devoted their full efforts to make this happen.

Thanks to our generous donors, we have been able to invest close to $2 million to re-tool seven of our facilities. Our construction projects are well underway; several are already completed, and the updated facilities will now include new production studios, small classrooms, space to increase staffing, and a new fleet of cars for community programs.

Hope’s 40+ year old sheltered workshops will be phased out this year and replaced with our new Employment, Media & Community Connections (EMCC) Service. This new program will be fully compliant with Federal guidelines for Person-Centered Planning, community integration, and self-determination. All of our sites will be up and running with the new EMCC service during this calendar year.

Participants in the new EMCC service will have the opportunity to accelerate and improve their life skills through the use of technology-assisted applications, film/production and community integration. Our staff-to-client ratio for community activities will improve from 1:25 to 1:4 allowing more one-on-one time for staff to teach our participants life skills. Our participants will gain a huge advantage with their improved quality of life.

Please join me in thanking our major Donors for helping to fund these capital improvements (please refer to our annual report for complete donor list:

  • Cars n’ Cowboys event (Randi and Jim Zanardi)
  • Capital Club (Helen and Edward Owen)
  • Lester Investment Properties (Linda Lester)
  • Commercial Casework (Bill and Ruthie Palmer)
  • Sovereign Order of St. John of Jerusalem (Cloyd Marvin)

Our support team at the San Andreas Regional Center (SARC) played an instrumental role in helping us with program design and the acceleration of our timelines, which are four years ahead of Federal mandates. Many thanks to Javier Zaldivar and his team for all of their time and support.

Our strategic initiatives have now generated over $4 million in new annual sustainable revenue. Not only will these gains be used to improve programs, but also will be used to ensure that we retain and attract the best possible direct support staff. Effective May 1st, we announced an increase in minimum wage to $15.50, contributing to our goal to be the agency of first choice for non-profit employment. Additional wage increases will take place in August to assist staff with the high cost of living in the Bay Area.


Ray Smith with Hope participant HoAbout Our CEO

Ray Smith came to Hope Services with a history of successful management in non-profit and community organizations. He served on the Board of Directors for the Mid Peninsula Boys and Girls club for 10 years and he was a founding member for a youth program in San Mateo County. He has also spearheaded commitments to improving the communities where he has worked, with direct financial support and involvement with Meals on Wheels, Saint Anthony’s dining hall, and other community programs. One of the companies that he worked for was recognized as a Corporate Citizen of the Year for San Mateo County.

Ray was most recently managing director for Kantola Productions and CEO for Ensenda, a privately held third party logistics company focused on providing software as a service to help manage last mile logistics.

Prior to this, Ray was the CEO for Fritz Companies, one of the largest publicly traded global logistics companies in the world. Fritz had over 400 offices located in 115 countries.

Ray’s corporate training stems from his 14 years at GE Capital and 6 years at Ford Motor Company. After graduating from GE’s management development and financial management programs, he was consistently promoted to higher levels of responsibility.

Ray has an MBA from Emory University and a BA with distinction from the University of Nebraska. Ray’s undergraduate degree in Psychology—with a concentration in Social Psychology—provides a good framework for understanding and supporting the needs of the Hope Services Clients.